Refund policy
At Indivana, we take pride in delivering quality-assured products and ensuring a seamless shopping experience. To make your purchase risk-free, we offer free shipping, cash on delivery, and a hassle-free 5-day easy return policy.
Returns
We accept returns under the following conditions:
Eligibility for Return:
- The return request must be initiated within 5 days of receiving your order.
- Items must be unused, undamaged, and in their original packaging with all tags intact.
Non-Returnable Items:
- Personalized or custom-made items.
- Items marked as "Final Sale" or "Non-Returnable."
- Products showing signs of use or damage caused after delivery.
Return Process:
- Contact us via Indivana97@gmail.com or +918341752136 with your order number and reason for return.
- Once your return request is approved, we’ll arrange for a free pickup from your location.
Refunds
Approval Process:
- After we receive and inspect the returned item, we’ll notify you about the approval or rejection of your refund.
- Approved refunds will be processed within 5-7 business days and credited to your original payment method or as store credit.
Cash on Delivery Refunds:
- For orders placed using Cash on Delivery (COD), refunds will be issued via bank transfer or as store credit.
Late or Missing Refunds:
- If you haven’t received your refund yet, check with your bank or payment provider. If the issue persists, contact us for assistance.
Exchanges
We replace items only if they are defective, damaged, or shipped incorrectly. Contact us within 5 days of receiving your order for an exchange.
Cancellations
- Orders can be canceled within 12 hours of placement. After this period, cancellations may not be possible as the order may already be processed.
Contact Us
For any questions or assistance, feel free to reach out:
- Email: Indivana97@gmail.com
- Phone: +918341752136
- Hours of Operation: 9:00 AM to 6:00PM